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Service & Warranty
Service and repair for Shure products is handled by Shure Incorporated and our Authorized Distribution Centers.
Outside the U.S?
If your Shure product requires service and you are outside the United States, please visit www.shure.com and find your country in the drop-down menu in the upper-right corner of the page. Please do not send international repairs to the U.S. International repairs sent to the U.S. will be redirected to your regional Shure Service Center for processing -- significant delay of your return will result.
Detailed policy information regarding customer service numbers, service modifications, and replacement parts.
Detailed information on repair procedures for any Shure product including earphones.
Your coverage eligibility is explained here in our global warranty policy.
For order status or assistance with your Shure Online Store order please visit the Shure Online Store.
Earphone
Service & Repair
Before you send us yourearphones...
Please check these links for helpful tips:
- Why clean my earphones?
- One earphone is louder than the other...
- I'm not getting enough bass...
- How do I adjust the fit for the best sound?
If you still have a problem, please follow the "Repair" directions on the left to send us your earphones or search our FAQ for more help.
Shure Online Store
For assistance with your Shure online store order please visit our Online Store Customer Service center.